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Kincardine Family Eye Care ReOpening & Offering Appointments!
The global pandemic has changed many of our daily routines and impacted the way we live, work and play. This is certainly true when it comes to the way we go about examining eyes. We have implemented many changes to make sure our patients, staff and doctors stay safe without compromising the excellent care that our patients are used to. If you have a scheduled appointment we will be calling you to let you know of any changes that may be necessary due to the greatly reduced volume of patients we can accommodate to maintain proper social distancing and the increased need for disinfection and sanitization. We will also be asking for an email address so we can send a COVID -19 questionnaire. Below is a list of some of the new protocols that we will be implementing.
An Expectations Checklist—For All of Us
Precautions You should Be Taking
- ALL patient encounters will be by appointment. Walk-ins will not be allowed.
- All patients must complete a COVID-19 questionnaire upon arrival at the practice.
- No paperwork – appointments now require pre-registration on our website.
- We ask that you arrive at your appointment alone unless you are a minor and require adult supervision then we will allow one caregiver inside with the child.
- Patients may be asked to wait in their car for their appointment, depending on how many people are in the practice at any given time
- We ask that upon entering our clinic, that you immediately wash your hands with soap and water or hand sanitizer.
- Anyone who enters the building will be required to wear a face mask. If a patient does not have a mask, we will provide one at the front door.
- We may ask you to leave the office if you show flu-like signs, cold/fever, or coughing.
- Staff will not shake hands with any of our patients. Please don’t take it personally. 🙂
- We will be practicing safe distancing within the clinic and we ask that you do your best to keep a minimum of 6 feet between you and other patients.
- Coming out to your car to dispense glasses and contact lenses (curbside pickup).
Steps Our Practice is Taking
- Appointment times will be spaced further apart to ensure social distancing.
- Hand sanitation stations are available at the entrance and throughout the practice.
- Plexiglass shields have been installed at the front check-in desk.
- All of our staff and doctors will be wearing appropriate Personal Protective Equipment (PPE).
- Spread-out patient chairs in the optical and reception area – at least 6 feet apart.
- Every chair will be disinfected between each use.
- Each pre-testing and examination rooms are disinfected after every patient exam, including all surfaces, instrumentation, door handles, and equipment.
- We will disinfect frames after a patient has contact with them.
- Regularly cleaning and disinfecting railings, door handles, counters, reception room areas, and all spaces where public interaction occurs.
- Limiting the number of patients in the office or any area at one time.
- The exam room and pretesting instruments will be disinfected after every patient.
- We will be aware of common “touch points” within the clinic such as doorknobs, counters, keyboard, phones, credit card machines, pens, etc. and will be disinfecting these as often as possible.
- All reading material has been removed from the waiting area.
- Pens will be sanitized after each use by a patient.
- No signatures on credit card receipts – touchless transactions when possible.
- Deep cleaning at the end of each day.
- Discussions with doctors and staff will be kept to a minimum.
- Follow up phone calls or telehealth video conferencing will be used as often as possible.